Pay only for the users you actually need. Start with one seat, grow to hundreds — your price adjusts in real time. Cloud or on-premise, deployed in 30 minutes.
No bloated feature lists. Just the tools that move deals forward — priced fairly.
Your monthly bill = base plan + number of users × per-user rate. Add a team member today, pay today. Remove them tomorrow, save tomorrow.
Run Relatics CRM on our cloud with 99.9% uptime, or download and install on your own Windows, Linux, or Docker infrastructure. Your data, your rules.
A guided setup wizard walks you through installation in plain language — no IT department required. Import your existing contacts via CSV or API in one step.
Full UI in English, Spanish, and Portuguese (Beta). GDPR-ready for EU clients, CCPA for the US, and LGPD for Brazil. Stripe payments in 40+ currencies.
Stripe, Shopify, Zapier, Slack, WhatsApp, Twilio, RingCentral, Odoo, NetSuite, QuickBooks — pre-built connectors, no custom dev needed on Business+ plans.
TLS 1.3 in transit, AES-256 at rest, role-based access control, two-factor authentication, and a full audit log on every plan. Not just the expensive ones.
Pick a tier based on your client volume. Enter how many users need access — the price calculates instantly.
Sign up with your work email. No credit card during the 14-day trial.
Get the installer for Windows, Linux, or Docker — or skip to your cloud dashboard.
Drag in your contacts CSV or connect via API. Your pipeline is ready in minutes.
Base plan fee + per-user rate. That's it. No setup fees on monthly plans, no hidden charges.
Cloud or on-premise. Flexible per-user billing. Deployed in 30 minutes. Built for teams in the US, EU, and Latin America.
All contacts, purchase history, and conversation logs — searchable, deduplicated, always up to date.
Kanban board with custom stages, drag-and-drop deals, and automated triggers when a deal moves forward.
Every task is linked to a contact, an assignee, and a deadline. Miss nothing. Notifications via email or mobile push.
Live dashboard: revenue, conversion rate, LTV, NPS. Export any report to Excel or PDF in one click.
Stripe, Shopify, Zapier, Slack, WhatsApp, Twilio, RingCentral, Odoo, NetSuite, QuickBooks — pre-built, no code.
Build sequences: trigger email, create task, move deal stage — all automatically based on client actions.
Full CRM on iOS 14+ and Android 9+. Offline mode with background sync. Your team stays connected anywhere.
TLS 1.3 in transit, AES-256 at rest, 2FA, role-based access, full audit log. GDPR, CCPA, LGPD compliant.
No IT department needed. The setup wizard speaks plain English — and Spanish.
| Deployment options | Cloud (SaaS) · On-premise · Docker |
| Operating systems | Windows Server 2016+ · Ubuntu 20.04+ · CentOS 7+ |
| Minimum requirements | 2 CPU cores · 4 GB RAM · 20 GB SSD (up to 50 users) |
| Supported browsers | Chrome 90+ · Firefox 88+ · Safari 14+ · Edge 90+ |
| Mobile apps | iOS 14+ · Android 9+ |
| API | REST API · Webhooks · Full Swagger documentation |
| Import / Export formats | CSV · XLS · XLSX · JSON · XML |
| Encryption | TLS 1.3 in transit · AES-256 at rest |
| Backups | Daily automatic backups · 90-day retention |
| Uptime SLA | 99.9% guaranteed (cloud) · 24/7 monitoring |
| Compliance | GDPR (EU) · CCPA (USA) · LGPD (Brazil) |
| UI languages | English · Español · Português (Beta) |
Base plan + per-user rate. Add or remove users any time — your bill updates automatically. No hidden fees.
Add-ons are billed monthly regardless of your base plan billing period.
| Module | What it does | Price |
|---|---|---|
| Additional user seat | Add one more user at your plan's per-user rate | Plan rate |
| Advanced Analytics & BI | 20+ custom dashboards, cohort analysis, revenue forecasting | $19/mo |
| Extended API access | Raise rate limit to 500,000 requests/day + priority queue | $15/mo |
| ERP Integration | Two-way sync with SAP, NetSuite, Odoo, or QuickBooks | $49/mo |
| WhatsApp + Telegram Bot | AI-powered chatbot for lead capture and client notifications | $29/mo |
| Dedicated Support Manager | Named engineer available via direct Slack channel | $79/mo |
| White Label Branding | Replace Relatics CRM logo, colours, and domain with your brand | $149/mo |
| Extra Cloud Storage +50 GB | Scale storage in 50 GB blocks | $7/mo |
| Additional UI Language | Add localised UI for your team's region | $29/mo |
Relatics CRM is a software company specialising in customer relationship management systems and IT support services for small, mid-size, and enterprise businesses. We develop, sell, and support our own CRM platform — available both as a cloud subscription and as an on-premise installation on your own servers.
We help companies in the United States, the European Union, and Latin America organise their client relationships, automate sales processes, and reduce the operational cost of running a sales team. Our CRM is used by businesses ranging from three-person agencies to multi-branch distributors with hundreds of users.
Our pricing model is built around fairness: your monthly cost is the sum of a base plan fee plus a per-user rate. If your team grows, your bill reflects that. If you downsize, it reflects that too. You are never paying for seats you do not use.
The platform runs on modern infrastructure — cloud deployments achieve 99.9% uptime, and on-premise installations support Windows Server, Ubuntu, CentOS, and Docker environments. All data is encrypted at rest with AES-256 and in transit with TLS 1.3. We are compliant with GDPR, CCPA, and Brazil's LGPD.
No sales calls required to see a price. Every number is public.
English, Spanish, and Portuguese UI. Three compliance frameworks.
On-premise option means your data never has to leave your servers.
SLA-backed response times — not just a ticket queue.
📍 Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
📞 +44 789 393 1108
✉️ info@realiticsltd.com
Send a messageSLA-backed response times on every plan. Real engineers, not bots.
| Eastern Time (US) | Mon–Fri 9:00–18:00 ET (Basic) |
| Central European | Mon–Fri 15:00–00:00 CET (Basic) |
| Brasília Time | Mon–Fri 10:00–19:00 BRT (Basic) |
| All time zones | 24/7 for Priority & Enterprise SLA |
Choose cloud or on-premise. The setup wizard does the rest.
No installation required. Access Relatics CRM instantly through your browser. Updates, backups, and infrastructure are managed by us.
No credit card required. Full Business plan features during trial.
Install Relatics CRM on your own servers. Your data never leaves your infrastructure. Available on Corporate and Enterprise plans.
After purchase, your download link arrives by email within 5 minutes.
| Operating Systems | Windows Server 2016+ · Ubuntu 20.04 LTS+ · CentOS 7+ · Docker |
| Minimum CPU | 2 cores (up to 50 users) · 4 cores recommended for 50–200 users |
| Minimum RAM | 4 GB (up to 50 users) · 8 GB for 50–200 users · 16 GB for 200+ users |
| Storage | 20 GB SSD minimum · 100 GB+ recommended for production |
| Network | Outbound HTTPS (port 443) for license verification and updates |
| Database | PostgreSQL 14+ (bundled with installer) |
Last updated: June 2025 | Effective date: June 1, 2025
These Terms of Service ("Terms") govern your access to and use of the Relatics CRM software, website, and related services (collectively, the "Service") provided by RELATICS LIMITED ("Relatics CRM", "we", "us", or "our"), a company registered at Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong.
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent. You agree to use the Service only for lawful business purposes and in accordance with these Terms.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at info@realiticsltd.com if you suspect unauthorized access to your account.
Relatics CRM is offered as a subscription service. Your subscription fee consists of a base plan fee plus a per-user rate multiplied by the number of active users on your account. Fees are charged in US dollars (USD).
Billing periods are available on a weekly, monthly, annual, or three-year basis, as described on our Pricing page. Annual subscriptions are billed in advance and receive a 20% discount on per-user fees. Three-year subscriptions receive a 30% discount on per-user fees with the base price locked at the time of signing.
You may add or remove users at any time. Added users are charged on a prorated basis for the remaining days in the current billing period. Removed users generate a credit applied to the next invoice.
All fees are non-refundable except as described in our Refund Policy. Relatics CRM reserves the right to change subscription fees upon 30 days' written notice. Continued use of the Service after the notice period constitutes acceptance of the new fees.
Relatics CRM offers a 14-day free trial on the Business plan. No credit card is required to start a trial. At the end of the trial period, your account will be paused unless you subscribe to a paid plan. Your data is retained for 60 days after the trial ends, after which it may be deleted.
Relatics CRM and its licensors own all right, title, and interest in the Service, including all software, interfaces, documentation, and content. These Terms do not grant you any intellectual property rights in the Service. You may not copy, modify, reverse engineer, or create derivative works based on the Service.
You retain all rights to the data you upload or create within the Service ("Customer Data"). You grant Relatics CRM a limited license to process Customer Data solely to provide the Service to you.
Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.
For customers in the European Union, Relatics CRM acts as a data processor with respect to personal data of your end users, and you act as the data controller. A Data Processing Agreement (DPA) is available on request at info@realiticsltd.com.
You may not use the Service to: (a) violate any applicable law or regulation; (b) transmit spam, malware, or harmful code; (c) attempt to gain unauthorized access to any systems or networks; (d) engage in data scraping or automated access beyond permitted API use; (e) resell or sublicense the Service without our written permission.
Relatics CRM targets 99.9% monthly uptime for cloud-hosted services. Planned maintenance is announced at least 48 hours in advance. If uptime falls below 99.9% in a calendar month and you are on a paid plan, you may request a service credit equal to 10% of that month's fee, up to a maximum credit of one month's fee.
To the maximum extent permitted by applicable law, Relatics CRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service. In no event shall Relatics CRM's total liability to you exceed the amount you paid to Relatics CRM in the twelve months preceding the claim.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We reserve the right to suspend or terminate your access to the Service for violation of these Terms, upon 5 business days' notice where feasible.
Upon termination, you may export your Customer Data within 60 days. After 60 days, your data may be permanently deleted from our systems.
These Terms are governed by the laws of Hong Kong. Any disputes shall be resolved in the courts of Hong Kong. If you are a consumer in the EU, mandatory consumer protection laws of your country of residence may also apply.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
For questions about these Terms, contact us at:
RELATICS LIMITED
Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Email: info@realiticsltd.com
Last updated: June 2025 | Effective date: June 1, 2025
RELATICS LIMITED ("Relatics CRM", "we", "us") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
Account data: When you create an account, we collect your name, work email address, company name, and billing address.
Payment data: Payment card details are collected and processed by Stripe, Inc. Relatics CRM never stores your full card number. We receive only a payment confirmation token from Stripe.
Usage data: We collect log data including your IP address, browser type, pages visited, and features used, to operate and improve the Service.
Customer Data: Data you store within Relatics CRM (contacts, deals, notes, files) is your data. We process it only to provide the Service and do not use it for any other purpose.
Cookies: We use essential cookies required for authentication and session management, and analytics cookies (Google Analytics) to understand how the Service is used. You can opt out of analytics cookies in your account settings.
We do not sell your personal data to third parties. We do not use your Customer Data for advertising.
Customer Data is stored on servers in Hong Kong / EU (Frankfurt). Data is encrypted at rest using AES-256 and in transit using TLS 1.3. We conduct regular security audits and penetration tests.
We retain your account data for as long as your account is active, and for up to 60 days after account closure. Usage logs are retained for 12 months.
If you are located in the European Union or EEA, you have the following rights under the GDPR:
To exercise any of these rights, email us at info@realiticsltd.com. We will respond within 30 days.
If you are a California resident, you have the right to: know what personal information is collected, know if your personal information is sold or disclosed, opt out of the sale of personal information (we do not sell personal information), and request deletion of your personal information. To exercise these rights, contact us at info@realiticsltd.com.
If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD) including the right to access, correct, delete, and port your personal data. Contact us at info@realiticsltd.com to exercise these rights.
We use essential cookies for authentication and session management. These cannot be disabled without affecting the Service's core functionality. We use optional analytics cookies to understand usage patterns. You can opt out of these at any time via your browser settings or in-app cookie preferences.
Relatics CRM is intended for business use by adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.
RELATICS LIMITED
Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Email: info@realiticsltd.com
Last updated: June 2025 | Effective date: June 1, 2025
This policy explains how refunds and cancellations work for Relatics CRM subscriptions and services. Relatics CRM is a digital software service — no physical goods are sold. Our goal is to be fair and transparent.
Relatics CRM offers a 14-day free trial on the Business plan. No payment is taken during the trial period. If you cancel before the trial ends, you will not be charged.
Monthly subscriptions are billed in advance at the start of each billing period. If you cancel a monthly subscription, it remains active until the end of the current billing period. We do not issue refunds for partial months on monthly plans.
Exception: if you experience a service outage exceeding our 99.9% uptime SLA, you may request a credit equal to 10% of that month's fee. See our Terms of Service for details.
Weekly subscriptions for per-user fees are non-refundable once a weekly period has begun. You may remove users at any time to stop future weekly charges.
Annual subscriptions may be refunded on a prorated basis for unused whole months, minus a $25 processing fee, if you request a refund within 30 days of the annual billing date. After 30 days, annual subscription fees are non-refundable.
Example: if you cancel an annual subscription after 2 months and 5 days, you may receive a refund for the remaining 9 full months, less the $25 processing fee.
Three-year contracts may be cancelled with 60 days' written notice. Refunds for three-year subscriptions are calculated on a prorated basis for unused months and are subject to a $50 processing fee. Early termination fees may apply as specified in the contract signed at the time of purchase.
One-time setup, installation, and onboarding fees are non-refundable once work has commenced. If work has not yet started, a full refund may be issued upon request within 24 hours of payment.
Add-on modules are billed monthly. Cancelling an add-on takes effect at the end of the current monthly billing period. Prorated refunds for add-ons are not available.
Email us at info@realiticsltd.com with the subject line "Refund Request" and include:
We will review and respond within 2 business days. Approved refunds are processed within 5–10 business days and returned to the original payment method.
If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. We are committed to resolving billing disputes fairly and promptly. Chargebacks initiated without prior contact with us may result in suspension of your account pending investigation.
For refund requests or billing questions:
RELATICS LIMITED
Email: info@realiticsltd.com
Phone: +44 789 393 1108
Sales questions, demo requests, or just need more information — we reply within one business day.
Whether you're evaluating Relatics CRM for your team, need a custom quote, or want to talk through which plan is right for you — we're here.
By submitting this form you agree to our Privacy Policy. We'll respond within one business day.